Job Title: Team Lead - Admissions
Location: Onsite – Bengaluru, Karnataka
Experience: 4-8 Years
Employment Type: Full-Time
About Us:
21K School is a global online school providing flexible, future-ready education to students across 70+ countries. We focus on personalised learning, innovative teaching methodologies, and preparing students for a rapidly changing world.
Our mission is to make quality education accessible, flexible, and engaging for learners globally.
With a growing international student community, 21K School offers an inclusive, collaborative, and growth-oriented work culture where employees can take ownership, drive results, and contribute to meaningful outcomes in education.
Role Summary:
The Team Lead – Admissions will be responsible for leading and managing the Admissions Sales team, driving lead conversions, achieving revenue targets, and ensuring a high-quality counselling experience for prospective parents and students.
The role requires strong sales leadership, team management, performance tracking, coaching, stakeholder management, and target ownership. The ideal candidate should have 4-8 years of sales experience, including at least 2 years of experience managing a Sales/Admissions team.
Key Responsibilities:
- Lead, manage, and motivate the Admissions/Sales team to achieve daily, monthly, and quarterly targets.
- Monitor individual and team performance against lead conversion, enrolment, and revenue targets.
- Conduct daily team huddles and performance reviews to track pipeline, follow-ups, conversions, and key challenges.
- Allocate and monitor leads effectively to ensure maximum utilisation and conversion opportunities.
- Coach and mentor team members on consultative selling, counselling, objection handling, follow-ups, and closing techniques.
- Conduct regular call audits and provide constructive feedback to improve counselling quality and conversion performance.
- Track the complete sales funnel from lead generation and counselling to application and final enrolment.
- Identify performance gaps and implement action plans to improve individual and team productivity.
- Handle escalations from prospective parents and support the team in resolving complex sales or admission-related concerns.
- Work closely with Marketing to provide feedback on lead quality, campaign performance, and lead generation requirements.
- Coordinate with Academic, Operations, Finance, and Customer Support teams to ensure a smooth admission and enrolment experience.
- Prepare and maintain accurate sales MIS, dashboards, and performance reports using Google Sheets/Excel.
- Analyse sales data, conversion trends, and team performance to identify opportunities for improvement.
- Ensure CRM hygiene, timely lead updates, follow-ups, and accurate pipeline management.
- Drive a strong performance-oriented and customer-centric culture within the team.
- Take ownership of achieving assigned admission and revenue targets.
Preferred Qualifications:
- Educational Qualification: Any Graduate / Bachelor’s Degree.
- Experience: Minimum 4+ years of experience in Sales, with at least 2+ years of experience as a Sales Team Lead / Admissions Team Lead / similar leadership role.
- Experience managing and mentoring a sales or admissions team.
- Strong understanding of sales funnels, lead management, conversion, and revenue generation.
- Excellent verbal and written communication skills.
- Strong negotiation, persuasion, objection-handling, and relationship-building skills.
- Good knowledge of Google Sheets, Microsoft Excel, PowerPoint, and CRM systems.
- Strong analytical and problem-solving skills with the ability to interpret sales data and performance metrics.
- Strong team management, coaching, and stakeholder management abilities.
- Experience in EdTech, Education, Admissions, B2C Sales, or Inside Sales will be an added advantage.
- Candidates with a strong target-oriented and performance-driven approach are preferred.
