Role: Admission Counsellor
Location: Bangalore, India (Work from Office)
Department: Sales & Admissions
Experience: Fresh Graduates / 1–2 Years
Employment Type: Full-Time
About 21K School
21K School is Asia’s leading online school, delivering world-class education to students across multiple geographies through a flexible and technology-driven learning model. Our mission is to make high-quality schooling accessible to learners regardless of location while
ensuring academic excellence and meaningful parent engagement. As our admissions and revenue teams continue to scale, building a strong and consistent sales capability is critical to driving conversions, improving customer engagement, and achieving revenue targets.
About The Role
The Admission Counsellor (Executive/Advisor) will be responsible for supporting prospective parents and students throughout the admission and enrollment process. The role involves explaining 21K School’s programs and admission procedures, assisting with documentation and onboarding, coordinating with internal teams, and ensuring a smooth admission experience.
The ideal candidate should have excellent communication skills, strong attention to detail, a customer-focused approach, and the ability to manage multiple admission-related activities efficiently.
Key stakeholders: Parents/Students, Admissions Team, Sales Team, Academic Team, Marketing Team, Communications Team, and Operations Team.
Key Responsibilities
- Assist parents and students throughout the admission and enrollment process.
- Explain school policies, curriculum structure, programs, and admission procedures clearly.
- Support parents in completing admission forms and ensure all required documents are submitted accurately.
- Check batch availability and coordinate student allocation to the appropriate class/program.
- Share fee details, payment links, admission documents, and other required information.
- Create student IDs in the portal and allocate students to their respective classes/programs.
- Share login credentials and support students and parents during the onboarding process.
- Review and update student information to ensure accurate admission records.
- Maintain an organized and updated admissions database.
- Coordinate with the Sales Team and provide operational support whenever required.
- Address parent and student queries or concerns in a timely and professional manner.
- Share notifications related to events, PTMs, academic updates, and other school communications.
- Coordinate with Marketing, Logistics, and Communications teams for admission-related materials and documentation.
- Support the team in collecting and maintaining testimonials and relevant student/parent information.
- Assist management in coordinating with Admission Representatives when required.
- Maintain professional relationships with parents, students, faculty, management, and internal teams.
- Prepare daily reports and provide updates on admissions, enrollments, pending documents, and follow-up activities.
- Perform additional responsibilities as assigned from time to time.
Preferred Qualification
- Educational Qualification: Any Graduate / Bachelor’s Degree.
- Experience: Fresh graduates are welcome; 1–2 years of experience in admissions, administration, customer support, student coordination, academic operations, telecalling, or EdTech is preferred.
- Excellent verbal and written communication skills in English.
- Strong interpersonal and relationship-building skills.
- Good organisational and documentation skills with strong attention to detail.
- Ability to manage multiple tasks and meet deadlines.
- Customer-focused and empathetic approach.
- Basic knowledge of CRM systems, Google Workspace, and MS Office.
- Comfortable using online communication and video conferencing tools.
- Familiarity with school ERP systems or online learning platforms will be an added advantage.
- Candidates with a proactive, responsible, and positive approach are preferred.
